HelpDesk
HelpDesk
DijitalDev HelpDesk enables centralized management of internal support and request processes. Users can easily create categorized support tickets for hardware, software, authorization, internet access, printers and similar topics.
Support tickets are routed to relevant teams or authorized personnel and their statuses are tracked through the system. For each ticket, details such as description, date, requester and action history can be viewed in detail.
What Can You Do with HelpDesk?
Categorized Ticket Creation
Create categorized support tickets for hardware, software, authorization and similar topics.
Status Tracking
Track requests in real time with status information such as open, in progress and completed.
Team Routing
Automatically route support tickets to the relevant team or authorized personnel.
Prioritization
Prioritize urgent issues and breach notifications under a dedicated structure.
Filtering & Reporting
Filter support tickets, generate user-based reports and monitor performance.
Action History
View detailed description, date, requester and action history for each ticket.
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